Shortly before the event, Apple has made the decision to cut off the support it provides to its customers through social media.
  • stopthatgirl7@kbin.social
    81·
    1 year ago

    I used Twitter to contact Apple for tech support several times, and it was a good experience both times. This makes me sad, just because it feels like it’s Musk’s fault. I don’t blame Apple for separating from Twitter, but it feels like a good resource is gone.

    • linearchaos@lemmy.worldEnglish
      4·
      1 year ago

      The fact that we feel compelled to reach out to companies on Twitter and Facebook to get supporters honestly silly.

      If they can’t provide me support through their own website and chat and I have to go to a social media platform to shame them into helping me things have gone horribly, horribly wrong. That said, things have gone horribly, horribly wrong and them removing the option is not going to make it any better.

  • vermyndax@lemmy.worldEnglish
    2·
    1 year ago

    I’ve never used Apple support through social media. I use their website, the support app, and messages to contact them. It was a great experience every time.

    I’m surprised they stayed on Musk’s Twitter this long.

  • traveler@lemdro.idEnglish
    1·
    1 year ago

    I’m glad they’re doing it. Improve support over their official websites instead of using social networks.