I have been accessing the instance using Firefox and it’s been working great but I wanted to try to log in with safari because that’s the only mobile browser where I can add a website to my Home Screen.

I enter my login information and hit login and then I get the spinning circle that spins indefinitely.

Has anyone else had this problem?

  • Slashzero@hakbox.social
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    Try going through the password reset flow. Make sure your new password does not contain any dashes and is not too long.

    Usually solves login problems for me.

    • WhoDunnit?@sh.itjust.worksOP
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      The “forgot password” button doesn’t do anything when I click it in safari. Should I try initiating from fire fox?

      I almost don’t want to even mess with it. God forbid I get locked out. I just spent so much time subscribing to the communities I like lol

      • Briskfall@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        I’m also facing the same issue and was using Samsung Internet Browser on Android (just made a whole ass thread about it until I found this discussion). I suspect that it is a server side issue.

      • Slashzero@hakbox.social
        link
        fedilink
        English
        arrow-up
        1
        ·
        edit-2
        1 year ago

        You have to put your email address you used when you signed up, not your user name, into the login field, otherwise the forgot password link does nothing.

          • Slashzero@hakbox.social
            link
            fedilink
            English
            arrow-up
            1
            ·
            1 year ago

            Did you see a green box on the bottom left at all showing the message “password reset mail sent”?

            Which instance are you trying to log into?

  • kittens@lemmy.world
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    I am unable to login with Safari on both iOS and MacOS. However, logging in with Firefox works normally on both platforms.

  • Slashzero@hakbox.social
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    Hi there! There is one more thing you should check.

    Sometimes on mobile, the username field will end up with a space appended to it. Can you check to make sure there isn’t a space appended to your login name that is messing thing up?