• sugar_in_your_tea@sh.itjust.works
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    22 hours ago

    Sure, but they don’t need to be proof of anything. Rossmann reported on some users (I think there were multiple?) claiming something to be the case, and provided one bit of verifiable evidence: no access to older firmware.

    Brother claims they don’t intentionally brick printers that use third party cartridges, but that’s not verifiable. Brother also didn’t mention anything about why older firmware isn’t available. That’s a significant concern, since that would be a way for customers to prove that the firmware itself is the issue (printer works -> upgrade -> broken -> downgrade -> printer works).

    I think it’s 100% fair to raise the concern. It’s certainly not enough to warrant any kind of legal action, but it is enough for customers to investigate the claims for themselves. I think that’s worthwhile.