Same thing with my Model S.

Used the app to submit a ticket, was kept updated on chat with the tech from the very beginning to the end of the whole thing.

Tech comes out to my house and does a computer upgrade and courtesy filter change right in my garage while I sipped coffee in sweats.

The whole thing was covered under warranty and free. People like to hate on Tesla just by association, but I’m pretty old now by internet standards, I’ve had a lot of cars and dealt with a lot of manufacturers, and Tesla was hands down the best car repair experience of my life.

Even the luxury brands I owned which would offer valet and massages in the lobby still suck compared to comfortably sipping coffee in my own house.