Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • flamingo_pinyata@sopuli.xyzEnglish
    102·
    9 months ago

    with the virtual assistant earning customer satisfaction ratings at the same level as human agents.

    zero equals zero

    • eskimofry@lemmy.worldEnglish
      121·
      9 months ago

      To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)

      • tb_@lemmy.worldEnglish
        9·
        9 months ago

        If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.

        • eskimofry@lemmy.worldEnglish
          1·
          9 months ago

          You understand that, I understand that… but this company’s execs don’t or won’t. And the cruel thing is THEY are the CEOs and not us.

          The era of company training and respecting employee intelligence is past us. It’s rare to see.