I pay all my bills online so I’m used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.
My password wasn’t working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it’s wrong. Now I’m locked out of my account for the 2nd time in two days…
I almost think it’s a conspiracy to enable charging people more late fees.
Sounds like something Chase would do.
But more likely you’re typing something wrong or their login servers are malfunctioning and return “no match” by default for safety. Thats always been my theory.