Because Microsoft isn’t responsible for every program that runs on their OS.
CrowdStrike is an EDR that enterprises choose to install. The bug was caused by a dodgy content bundle update, which is something that’s meant to be 100% safe but evidently they found and triggered a bug.
Lowe’s uses a customized Linux distro for their department terminal computers. Most of what you do is in browser or terminal applications, if genesis is still in use.