• legion@lemmy.world
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    1 year ago

    Mastodon has a long way to go in the onboarding experience. Most non-technical Twitter users simply will not engage with Mastodon in its current form.

    Mastodon right now reminds me of email before web-based services. It’s not friendly enough to pull in the “normies”. It needs a Gmail.

    • Sam@lemmy.ca
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      1 year ago

      Pick an instance and sign up. I don’t understand this take. Its literally the same as email and we all managed to figure that out when we were 9-11 years old.

      • legion@lemmy.world
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        1 year ago

        Tell me you’ve never worked in tech support without telling me you’ve never worked in tech support.

      • legion@lemmy.world
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        1 year ago

        In the browser. It’s not confusing to me, but I’m a software developer. Millions of Twitter users aren’t going to make it past the server selection step. And many that do are going to be confused when they click to Follow someone and get a weird popup (because that someone is on a different Mastodon instance) instead of instantly following the person.

        It’s nowhere close to a smooth enough experience for the lion’s share of Twitter users to transition over. I think people that are used to even slightly technical things vastly overestimate what the average end user is capable of handling. These are the people that ask for help to plug in an HDMI cable.

        • dantheclamman@lemmy.world
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          1 year ago

          I think people are intimidated by step 3. Don’t ask me why, but for a certain type of web user, it’s an absolute deal breaker for some reason.