We’re currently with AA, who decided to increase prices by almost 10% for our upcoming renewal. Cove is much cheaper and has got good reviews, mainly about their website and sign up process. However I can’t find any reviews about their claims process. In the past AA has been very good for us whenever we had a claim. Anyone got experience claiming something with Cove?
The stats come from Cosnsumer NZ, and you need an account to see it, but it’s not explained. It’s not in an easy to copy format (it’s a comparison tool), but I’ll copy the survey here. Nib had the worst satisfaction survey, which the article says was because of a poor claims experience. Personally I’d be worried about claims getting rejected, but I’ve never had to make a claim.
Here’s the survey article:
spoiler
We got quotes from six health insurers for surgical and medical cover for a male and female aged 35, 55 and 70, as well as for a family of four, with excesses of $0, $500 and $1000. You can see these quotes in the ‘Compare’ tab at the top of the page.
What we found
Of the policies surveyed, UniMed’s Hospital Select policy was significantly cheaper than the rest, however, it limits surgical cover to $300,000 and hospital medical cover to $65,000.
Only Southern Cross had lower medical cover across its policies, with the other insurers’ hospital medical coverage ranging from $300,000 to $500,000.
Accuro’s SmartCare+ offers $500,000 of hospital surgical cover, nib Ultimate Health Max and Partners Life’s Private Medical Cover offer $600,000 cover, while AIA’s Private Health Plus and Southern Cross’s Wellbeing Two offer unlimited cover. Age matters
For 35-year-olds, Partners Life and Southern Cross’s policies are the most expensive.
At 55, nib’s policy is the most expensive, with Southern Cross offering the most expensive policy at age 70.
Given the importance of continuous cover and pre-existing conditions, it’s worth making health insurance decisions with the long-term in mind. Partners Life is among the most expensive at 35, but by 55 it is mid-range, and by age 70 it is among the cheapest policies on the market. Gender matters too
Prices were generally higher for women aged 35 and 55 but for men at 70. Accuro and Southern Cross are the exceptions, with men and women paying the same price for health insurance at every age. Health insurance is rising faster than inflation
On average, the health insurance quotes we received have increased in price by 10.2% from October 2021 to January 2023, outstripping inflation over the same period, which stands at 8.8%. Costs are rising everywhere, but they’re rising faster in health insurance.
We asked the health insurers what was behind their rising prices, and the predominant theme was “medical inflation”.
Medical inflation refers to the rising cost of medical treatment. Innovation in healthcare creates better but more expensive treatments, drugs and technologies. We live longer due to these developments, but we are also more likely to require more medical care. Changes in our diets and lifestyles mean we are living with more chronic illnesses and increased rates of heart disease, cancer, diabetes and obesity.
While all insurers attributed their price increases to medical inflation, the extent of the increases and how they are applied differs significantly between providers. Accuro, AIA and Unimed have consistently applied increases across age and policy type, but while Unimed and AIA’s increases range between 8% and 9%, Accuro’s policies have increased by around 12%.
Other providers have adjusted prices differently depending on the policy and the age group. Southern Cross is among the only providers with price rises below inflation. Still, while the cost of its Ultracare policy for a 70-year-old has fallen by 1%, its Wellbeing Two policy with no excess has increased by 9% for the same person. Similarly, a nib Ultimate Health Max policy with a $1000 excess has increased in price by 13% for a 35-year-old male but 16% for a family of four.
Best and worst health insurance for customer satisfaction
Service is just as important as price when choosing an insurance company. We surveyed our members to find out how they rated their health insurance providers.
People’s Choice
Police Health Plan is the winner of our People’s Choice award. We give the People’s Choice award to providers that rate above average for customer satisfaction and meet our other performance criteria. Learn more about our award.
We surveyed 1773 Consumer members with health insurance to rate their overall satisfaction with their provider. In the past three years, 75% of the respondents had made a claim. Overall, 46% of respondents with health insurance were very satisfied with their insurer. Best health insurance providers
Southern Cross are New Zealand’s largest insurer, and they are also the best when it comes to making claims in the eyes of consumers. Results show 83% of Southern Cross customers who made a claim were very satisfied with how their claim was processed, with UniMed (81%) also performing strongly.
Southern Cross and UniMed were also the insurers with which respondents were least likely to have had a problem. Just 6% of Southern Cross and 5% of UniMed customers had experienced a problem compared to 19% for Partners Life. Worst health insurance providers
Partners Life and nib were the worst performers in this year’s survey.
Partners Life has experienced a significant decline in satisfaction, with 50% of those experiencing an issue with the provider naming expensive premiums as the problem.
nib’s problems lie in claims processing. Among customers who had made a claim, just 59% were very satisfied with how the claim was processed, with 19% saying that nib made a mistake with their claim.
With insurance, I’m aiming to cover what we can’t cover ourselves. We have a $1,000 excess and don’t have cover for doctor or specialist appointments which are all likely to be under a thousand too. It costs us $110 a month for 5 of us (though the third kid is free as per their policy). It’s also on a corporate discount through work, which will make it cheaper.
The article also noted the age can make a pig difference, with different insurers being better or worse at different ages (though with health insurance you kinda need to pick one and stay with it because of preexisting conditions).
Thanks for sharing this! I’m concerned about the low rating of NIB, so think we’ll switch to Southern Cross. The only annoying thing I’ve found with them is the low cancer cover ($60k for chemo, $10k for non-Pharmac). For $50 / month it can be increased to $300k cover.
You’re right, it doesn’t make much sense to have cover for specialist. So far the couple of times we’ve had a scan/xray it was always below our excess. We mainly want to have cover for very expensive treatments.
In my experience, chemo through the public system is both quick and free, with some exceptions for things like more experimental treatment or things like elective immunotherapy. But I’m not confident it would be covered anyway. I don’t know if immunotherapy counts as chemo or is covered at all. It’s something I’d be keen to understand.
We’ve had an unfair amount of cancer in our extended family over the past few years, and largely the public system has been quick and free. But there has also been a good experience in the private system for those who used it.
As I’ve mentioned, there has also been elective treatments like immunotherapy not strictly necessary, and BRAF for melanoma. These were both in the vicinity of $10k a month, but I’m not convinced it would be covered by any standard health insurence (happy to be proven wrong though).
I did a quick search and some non-pharmac medicines can cost up to $200k/year. Standard cover from SC is $10k… It’s $50 monthly extra to cover $300k.
Not sure about the therapies you mention though. However, I think e.g. SC would be better than AA Health/NIB, so for us still worth the switch.
Based on this article I’m not very confident in the public health system: https://www.newshub.co.nz/home/new-zealand/2023/10/cancer-patient-advocates-say-health-system-reforms-are-taking-far-too-long.html
Do you know what the criteria are for accessing unfunded medicines privately? Is it good enough that a doctor says it would be a good idea, or does it need to be a necessary part of treatment?
I’m keen for cover for the extra but I’ve found it hard to get info on what exactly is covered.
Yes, interesting question! I’ve asked Bing as I’m tired of reading all policies :)
It doesn’t really answer the question does it 😄. The way I read it, the medicines covered are the ones that Southern Cross agree to when you apply prior to recieving them.
I’ve read their policy for cancer cover and it’s mainly talking about which types of cancer they cover.
I guess the idea is that if it’s a doctor recommended treatment for a type of cancer that is covered, then you can have it covered (up to the limit). I’d be happy to not have to find out myself though 😆