You are pissed off at billion dollar multinationals using AI to do shitty stuff. But because they are untouchable for you you are celebrating some solo business person that is likely making less than minimum wage getting fucked over because they wanted to have the weekend off for once instead of answering support requests. You don’t care if you’re kicking up or down, you just want to kick.
Do you actually have an argument? You can try to make the world better, do nothing, or make it actively worse. Just making fun of people to feel superior or vindicated is the latter.
Any usage of AI is being complicit with the larger AI project of these billion dollar companies as it further legitimizes their use. So yes fuck this business person in particular, I hope the customer sues and he goes bankrupt. This is a literal leopardsatemyface moment, everything about this is completely self inflicted. Maybe this wouldn’t have happened if they used their brain and considered not using a lying machine as a replacement for their customer support.
You can go out there and organize, educate, do outreach to actually make a difference, or point a finger and laugh to feel superior. The latter is the same as getting drunk to forget about the world.
I’m sure you’ve done things out of not knowing any better. How would you feel about a thread like this?
Did you read the article? Your description does not match events. He wasn’t trying to replace customer service, it’s a small business and he wanted nights off… And your statement that any usage of AI is idiotic. LLMs have existed since the 90s, are you saying any use of any machine learning which falls under that umbrella is “complicit”? Are you only including certain models? Is there a date cutoff from when you consider it a bad AI instead of a good LLM?
Oh look another shithead trying to pin me down by arguing semantics using the old “What even is AI” trick. Fuck you! I don’t care about shitty machine learning models from the 90s. I care about unethical companies stealing artists work and reselling it while causing ungodly amounts of pollution. Maybe I should just start banning everyone of you oh so reasonable shitheads. This is FuckAI not lets have a discussion and really get into the details what AI even is.
What an interesting way of admitting your issue isn’t with the business owner and you’re knowingly just being an asshole in his general direction so you can feed your rage boner.
They are a business owner asking online if they can ignore an order after using a chatbot to communicate with and interface with customers. They failed in their duties to themselves and their customers by not vetting the tools they allowed on their website.
This is on them. I’m not celebrating that they are in a bad position. But I’m not surprised that this happened and I don’t feel empathy for someone who should have known better. If it can happen to giant airlines and big tech firms, it can happen to you, and since the small business owner doesn’t have the market cap to offset such a “mistake”, they get what they paid for.
Nobody forced them to become an entrepreneur. Nobody forced them to use a chatbot on their website. Nobody forced them to not explore the functionality of their chatbot, or not put guardrails on it.
There are plenty of websites and storefronts that have order forms that just work. There wasn’t a need to use the chatbot to take orders.
This is a costly lesson for this shop owner, but it’s a lesson they could have learned from watching others. Instead they chose to get a first hand experience of the pitfalls of using AI as a customer support medium.
There is the equally valid viewpoint that this person fell for bad marketing, something that has at some point happened to everyone. This person could be your ally instead people just stand in a circle point the finger and laugh. That is not the kind of world I want to live in.
There’s an equally valid chance they are not and will not be my “ally” at any point.
I say that because having been burned by the AI they used and regardless to whether or not they see posts like this one online, they seem more worried about the fact that this order may be valid than they do about the fact that this chatbot gave a completely hallucinated discount code at all.
A lawyer, not reddit, should be determining whether or not this person is liable for honoring the discount. I suspect they are not even on the hook for what the chatbot promised, legally speaking. And all of that assumes this is even a real thing that happened and not some random bot account on reddit making it up for clout or karma farming.
The vast majority of people aren’t even pointing and laughing. They are asking “what did you expect?”. That’s a valid question.
Falling for marketing doesn’t absolve anyone of their responsibility to do their own due diligence. A cursory search of the internet would provide thousands of hits explaining the pros and cons of such a chatbot.
If this doesn’t change this (potentially fabricated) persons mind about AI I’m not sure what will.
Pointing the finger and laughing is not a “battle” dude. It is the lowest effort thing you can do. If you wanted to actually make a difference, go out there and campaign for AI disclosure laws, do AI outreach programs, really pretty much anything. Currently you are doing absolutely nothing.
I was talking about the customer in the story being in the battle against AI, this is the Fuck AI community so expect people to cheer for any time the humans win.
I think people in this comm mostly want to be angry against anything that involves LLM and the like. Which I can understand, I, too, hate those chatbots on every store begging you to use them. We cannot really tell from the post what happened. It could just as well have been one of those 24/7 service programs giving you directions which IMO are not terribly useful but for some people better than nothing. Maybe the small business failed to make a proper disclaimer.
So I will agree with you. OOP is the victim of AI, not a perpetrator.
I agree with you, chalk it up to a lesson learned for the small business owner. He likely doesn’t know better. Not everyone is as tech minded as Lemmy.
This behavior isn’t changing minds about AI. Just making people hate you and your cause
You people.
You are pissed off at billion dollar multinationals using AI to do shitty stuff. But because they are untouchable for you you are celebrating some solo business person that is likely making less than minimum wage getting fucked over because they wanted to have the weekend off for once instead of answering support requests. You don’t care if you’re kicking up or down, you just want to kick.
Does that mean you can lie to customers?
Do you actually have an argument? You can try to make the world better, do nothing, or make it actively worse. Just making fun of people to feel superior or vindicated is the latter.
Any usage of AI is being complicit with the larger AI project of these billion dollar companies as it further legitimizes their use. So yes fuck this business person in particular, I hope the customer sues and he goes bankrupt. This is a literal leopardsatemyface moment, everything about this is completely self inflicted. Maybe this wouldn’t have happened if they used their brain and considered not using a lying machine as a replacement for their customer support.
You can go out there and organize, educate, do outreach to actually make a difference, or point a finger and laugh to feel superior. The latter is the same as getting drunk to forget about the world.
I’m sure you’ve done things out of not knowing any better. How would you feel about a thread like this?
Did you read the article? Your description does not match events. He wasn’t trying to replace customer service, it’s a small business and he wanted nights off… And your statement that any usage of AI is idiotic. LLMs have existed since the 90s, are you saying any use of any machine learning which falls under that umbrella is “complicit”? Are you only including certain models? Is there a date cutoff from when you consider it a bad AI instead of a good LLM?
Oh look another shithead trying to pin me down by arguing semantics using the old “What even is AI” trick. Fuck you! I don’t care about shitty machine learning models from the 90s. I care about unethical companies stealing artists work and reselling it while causing ungodly amounts of pollution. Maybe I should just start banning everyone of you oh so reasonable shitheads. This is FuckAI not lets have a discussion and really get into the details what AI even is.
What an interesting way of admitting your issue isn’t with the business owner and you’re knowingly just being an asshole in his general direction so you can feed your rage boner.
What an incredibly coping strawman your brain have constructed in favour of your pet peeve.
They are a business owner asking online if they can ignore an order after using a chatbot to communicate with and interface with customers. They failed in their duties to themselves and their customers by not vetting the tools they allowed on their website.
This is on them. I’m not celebrating that they are in a bad position. But I’m not surprised that this happened and I don’t feel empathy for someone who should have known better. If it can happen to giant airlines and big tech firms, it can happen to you, and since the small business owner doesn’t have the market cap to offset such a “mistake”, they get what they paid for.
Nobody forced them to become an entrepreneur. Nobody forced them to use a chatbot on their website. Nobody forced them to not explore the functionality of their chatbot, or not put guardrails on it.
There are plenty of websites and storefronts that have order forms that just work. There wasn’t a need to use the chatbot to take orders.
This is a costly lesson for this shop owner, but it’s a lesson they could have learned from watching others. Instead they chose to get a first hand experience of the pitfalls of using AI as a customer support medium.
There is the equally valid viewpoint that this person fell for bad marketing, something that has at some point happened to everyone. This person could be your ally instead people just stand in a circle point the finger and laugh. That is not the kind of world I want to live in.
There’s an equally valid chance they are not and will not be my “ally” at any point.
I say that because having been burned by the AI they used and regardless to whether or not they see posts like this one online, they seem more worried about the fact that this order may be valid than they do about the fact that this chatbot gave a completely hallucinated discount code at all.
A lawyer, not reddit, should be determining whether or not this person is liable for honoring the discount. I suspect they are not even on the hook for what the chatbot promised, legally speaking. And all of that assumes this is even a real thing that happened and not some random bot account on reddit making it up for clout or karma farming.
The vast majority of people aren’t even pointing and laughing. They are asking “what did you expect?”. That’s a valid question.
Falling for marketing doesn’t absolve anyone of their responsibility to do their own due diligence. A cursory search of the internet would provide thousands of hits explaining the pros and cons of such a chatbot.
If this doesn’t change this (potentially fabricated) persons mind about AI I’m not sure what will.
In the war on AI every battle counts.
Pointing the finger and laughing is not a “battle” dude. It is the lowest effort thing you can do. If you wanted to actually make a difference, go out there and campaign for AI disclosure laws, do AI outreach programs, really pretty much anything. Currently you are doing absolutely nothing.
I was talking about the customer in the story being in the battle against AI, this is the Fuck AI community so expect people to cheer for any time the humans win.
I think people in this comm mostly want to be angry against anything that involves LLM and the like. Which I can understand, I, too, hate those chatbots on every store begging you to use them. We cannot really tell from the post what happened. It could just as well have been one of those 24/7 service programs giving you directions which IMO are not terribly useful but for some people better than nothing. Maybe the small business failed to make a proper disclaimer.
So I will agree with you. OOP is the victim of AI, not a perpetrator.
Agreed.
“Big bad wolf blew my house down so i kick every puppy I come across”
aww da poor widdle business owner choosing to not provide real customer service experiencing consequences of his actions 🥺
I agree with you, chalk it up to a lesson learned for the small business owner. He likely doesn’t know better. Not everyone is as tech minded as Lemmy.
This behavior isn’t changing minds about AI. Just making people hate you and your cause
Any new technology has risks. I think people are happy that it is becoming evident to some people what those risks actually are.